On Monday night, hubby and I opted out of a wet, windy camping experience and booked a B&B in De Smet, South Dakota. Sunday night we’d spent the night in an AirBnB basement that was basically a retirement community (9 units) on the main floor. It was better than a wet camp site, for sure. The hosts treated us so kindly, they even washed and dried our clothing while we were at dinner. I had asked if we could borrow a clothes dryer, but their hospitality went beyond that.
The actual B&B was a different experience. One of the owners arrived an hour after our scheduled check in time and began telling us how difficult her life is, and how hard it is to have a B&B and another rental property. Her sad story implied we were a burden rather than welcome guests.
In the morning, the kitchen area was locked, so I went across the street to buy coffee. Two other sets of guests were present at breakfast, but she barely interacted with any of us. It was odd, and I believe she must be going through a difficult time in her life. My husband suggested she probably needs anti-depressants.
That might be true. I kept trying to maintain my attitude of kindness and compassion, but I have to admit, it was hard. When people receive money for you to stay with them, while I don’t expect excessive gratitude, I do expect not to be treated as a burden. We had found 3-4 AirBnB options the night before that were cheaper and would probably have worked fine for us.
I had opted to “splurge” on a real B&B because I figured we would at least get a decent breakfast. Well, it was a passable breakfast. At least the room was cozy and clean. The bathroom was also clean. I will say that.
The moral of the story: whatever attitude you project out into the world is likely to be reflected back at you. It’s not to say that every interaction is a reflection of your own behavior. But when your interactions imply that others are a burden, they will not want to return. It’s certainly no way to run a hospitality business. A bit of gratitude goes a LONG way.